6 -min. read The jury’s out on artificial intelligence, with as many travel brands battling against it as they are incorporating it. Like it or not, AI is reshaping the way we travel – but it doesn’t (and shouldn’t) replace the human touch, writes Jen Murphy.
3 -min. read In the new age of data sharing, how do brands connect emotionally with the customer of the future? We caught up with Dan Clay, Partner in Innovation at Lippincott and speaker at this year’s Ministry of Ideas, to hear how ‘transparent existence’ could impact the travel industry.