AI VERSUS THE HUMAN TOUCH

AI versus the human touch
24
Jul
2018
AI VERSUS THE HUMAN TOUCH

6 -min. read The jury’s out on artificial intelligence, with as many travel brands battling against it as they are incorporating it. Like it or not, AI is reshaping the way we travel – but it doesn’t (and shouldn’t) replace the human touch, writes Jen Murphy.

14
Jun
2018
3 WAYS TECH CAN TEACH US TO CREATE CONNECTED EXPERIENCES

3 -min. read In an always-on age where technology is evolving to mimic and even surpass human capabilities, the notion of a ‘connected’ experience is changing rapidly. As these insights from Ministry of Ideas prove, smart brands are embracing this shift and cashing in on the plentiful opportunities on offer…

13
Jun
2018
MEET THE CUSTOMER OF THE FUTURE

5 -min. read Dan Clay introduces the customer of the not-so-distant future and outlines six ways brands can future-proof their offering in a world where digital and reality converge.

24
Jul
2017
5 HACKS TO INSTANTLY IMPROVE THE DIGITAL CUSTOMER EXPERIENCE FROM TRIPTEASE

2 -min. read Triptease’s Product Manager, Thomas Griffiths, gives his five top hacks to instantly improve the digital customer experience.

manshausen
14
Jun
2017
HOTELS AND THE GREAT DISCONNECT

6 -min. read Hotels are balancing an increasing desire to remove ourselves from constant connection with an insatiable appetite for culturally-conscious conveniences.

Her, Spike Jonze
24
Feb
2017
THE EMPATHY (R)EVOLUTION AND THE BACKLASH TO AI IN TRAVEL

6 -min. read As artificial intelligence edges ever closer to Spike Jonze’s imagination, we’re losing the very thing that sets us apart from machines: empathy.

22
Nov
2016
THE RISE OF THE MACHINES: 3 TRAVEL TECHNOLOGY TRENDS TO WATCH

2 -min. read When it comes to travel technology in 2017 ‘chatbots’ will hit the mainstream, Virtual Reality will become a reality, and we’re all playing travel agent.

01
Jun
2016
ON THE FRINGE

4 -min. read For LE 2016 we’ve introduced FRINGE: our handpicked edit of new innovations that could add value to your business.

20
May
2016
HOTEL FLOORPLAN + GOOGLE MAPS = CHOOSING THE ROOM AND VIEW YOU WANT

2 -min. read Hilton was the first major hotel group to make floorplans available through its mobile apps. Now, it’s integrating them with Google Maps.

04
Apr
2016
HILTON AND UBER RIDE TOGETHER WITH MOBILE APP INTEGRATION

1 -min. read You can now order an Uber from the HHonors app, while also accessing the details of your hotel stay and check in from the Uber app en route to your hotel.

09
Mar
2016
HOW IS TECHNOLOGY SHAPING THE DESIGN-LED TRAVEL EXPERIENCE?

7 -min. read Technology is changing our lives in ways we could never have imagined, but it only really matters if it truly enhances our experience.

14
Jan
2016
LEADERSHIP LAB 2015: ALGORITHMS VS ROMANCE

6 -min. read The 2015 Leadership Lab’s Tina Edmundson and Jonas Rask Eilersen on how personalisation can be applied through either technology or human interaction.

09
Oct
2015
AND JUST LIKE THAT, APPLE WATCH OPENS THE DOOR

1 -min. read When the Apple Watch debuted last spring, one of the features that I geeked out over was the ability to open hotel room doors with the flash of a wrist.

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